Terms and conditions of use


These general terms of sale govern the sale on the websites of ESHOP-BIO : www.eshop bio.fr and www.eshop-bio.com (hereinafter referred to "Site").
These conditions apply to the exclusion of all other conditions, including those proposed for distance selling in traditional catalogs, promotional mailings and newspaper advertisements.
The act of placing an order on the site ESHOP-BIO and submit an order implies full and unreserved the buyer to the general conditions of sale.
Any contrary condition imposed by the buyer will, in default of acceptance prior express by ESHOP-BIO, ineffective against it, whatever time it may have been brought to its attention.
The fact that ESHOP-BIO does not prevail at some point in any of these terms and conditions of sale, shall be construed as waiving the right to subsequently enforce any of these terms.


No. Siret : 523 595 601 00023
91 rue du Mont Blanc

Publishing director : Mr Mickael ROSSO
Website : www.eshop-bio.com
Host : OVH – Headquarter : 2 rue Keller 59100 Roubaix - France.

Customer Service

For information, questions or advice, our Customer Service is available :
- By mail addressed to:
ESHOP BIO - 91 rue du Mont Blanc - 73230 SAINT ALBAN LEYSSE
- E-mail to Customer Service

Offers and prices

The offers and prices offered on the sites of ESHOP-BIO can be different and exclusive offers remote sales proposed in catalogs, promotional mailings and newspaper advertisements to ESHOP-BIO. Some offers available in catalogs, mailings or newspaper advertisements may not be available on the website.
The prices of our products are in Euros, Dollar or Pound, a flat fee for postage, packing and order processing, following the current rate is required of you in addition to the price of products.
The offers and prices are subject to variations during the year, with the understanding that the products ordered are charged at prevailing prices (that is to say on the site) at the time of placing the order by the buyer.
Promotional offers are valid during the validity period indicated therein, and until they are posted on the site and within the limits of available stocks.
Orders can not be accepted if the rates are consistent with those of the valid offers.

Placing the order to confirm the transaction

To order, just follow the path below :
Shopping cart : this is the detail of the selection of merchandise, and gifts available when ordering.
To build your cart, you can access the product of your choice, enter the desired quantity and click "Add to cart".
You can then access to your cart by clicking "My Cart" at the top right of the site.
To move to the next step, click "Validate my cart"
• Login
Fill in your details (name, address, city, country, phone and e-mail are required to order) and specify your delivery location (if different from your address). If you have already ordered, you can login with your email and password in the boxes provided for this purpose and will be automatically redirected to the stage of the selection of addresses.
To move to the next step, click "Confirm Address".
• Shipping
In this step you can choose a delivery method.
To move to the next step, click on "Confirm carrier."
• Payment
At this stage, you can choose:
- To pay directly online by credit card through a secure payment tool completely by selecting "Credit Card"
- To pay by check
- To pay by bankwire
To move to the next step, click on a payment method.
• Confirmation of the choice of payment method
At this stage you will have a brief summary of your order and payment method.
To move to the next step, click "I confirm my order."
• Confirmation of your order
Once your order is confirmed you will receive an email confirmation of your order. This email will focus on your identity, the details of your order, the price and the delivery address.
Our systems of registration of the order show the date and content of the order, subject to post audit by us of the compliance of the order to supply this when ordering.

Terms of Payment

The site ESHOP-BIO allows you to make and submit your order online by setting credit card. Payment is made directly online by a secure transaction with our partner Paypal.
The payment data is exchanged in encrypted using SSL 128-bit (Secure Socket Layer) the most widely used standard.
If you don't want to transmit your credit card number over the Internet, the site ESHOP-BIO also offers payment by check and bankwire.
When ordering via the Internet, the flow of the card is made immediately following the procedure described above.
When ordering by check, the order is shipped when the check is cashed.

Confirmation of order and product availability

Once your order is confirmed, you will receive an email confirmation of your order.
In the case where one of the products ordered is not in stock, you will be notified by e-mail :
- If out of stock short, we reserve the right to delay shipment of our few days, the time to replenish. An indicative time of shipment of the order is then communicated to you. If you wish, you can then decide to cancel your order by contacting Customer Service.
- If out of stock lasts longer, a first package will be immediately shipped with the products available. ESHOP BIO ships the products at its own expense upon receipt. You are advised of this situation by email. If you wish, you can cancel the remainder of the shipment by contacting the Customer Service.

Product Delivery

ESHOP-BIO is committed to make deliveries of items ordered by Internet in the shortest possible time, and whenever possible, to ship your package within 48 hours after your order is processed.
Deliveries are performed by "Colissimo France" (postal delay 48H) in France, Monaco and Andorra and "Colissimo France Recommandé" for fragile or large items.
Everything is made to deliver within an average of 4 days (including postal delay) and at most within 15 working days.
If the maximum time limit could not be held, you can, according to CHATEL law, cancel your order without charge.
Deliveries are performed by "Colissimo International" for shipments to the EU (except France). Delivery times are 4 to 8 days depending on destination.

Fixed fee

For each order, it is requested an additional fixed fee provision which includes postage, packing and order processing.
All our package are sent by La Poste "Colissimo France" or "Colissimo France Recommendé" or "Colissimo International".
ESHOP-BIO would be held responsible for any loss or damage to a package by the carrier if proof of mailing may be justified.
To ensure fragile or large items, ESHOP-BIO offers "Colissimo Recommandé" which guarantees delivery against signature.
The recipient should check the good condition of the package, a signature is a good reception and disclaims any liability of the carrier.
Your cart shows the additional fixed costs provision.
This participation can be provided by ESHOP-BIO depending on the amount of purchase? offers intended only to France, Monaco and Andorra.
Information on your flat fee are automatically included in the cart.

Withdrawal period, Money Back Guarantee

Our products are manufactured and tested with the utmost care and seriousness, which allows us to guarantee and pledge to refund (except food) or replace all items that do not give you complete satisfaction. You have a period of 7 days after receiving your items to return them. You can request a refund by e-mail to Customer Service : We will send you a check within 15 days. The amounts paid will then be reimbursed.
When a customer returns an item that has paid and seeks reimbursement, the following shall apply:
• The package is returned without being opened : we will refund the price of the package (except food), the cost of return remains at your expense.
• The product is returned because of our responsibility : we will refund the product, shipping and return potential.

Available information

The products we offer are described and presented as accurately as possible. Despite all our precautions, inaccuracies or omissions may occur in the collection and updating of the information presented on the site. Therefore, we can not be held responsible for any such inaccuracies or omissions in the information available on the site. Pictures are provided for illustrative purposes, for products and gifts, they are not contractual.

Storage and archiving

The archiving of the order is made on a reliable and durable.

Data Protection

Your collected data when placing your order or otherwise are subject to computerized processing.


You are advised that when you visit the site, a cookie may be automatically installed on your browser.
A cookie is a data block that does not identify you as a user but that can record information about your site navigation.
Acceptance of cookies is required for your order via the Internet.
You can disable cookies, in which case you can access the website, but can order via the Internet.
To know the procedures for disabling cookies, depending on your software, you can find on the CNIL website all information about the disabling procedures.

Shelf life

Expiration dates and lot numbers are given on items that require it.


We strive to provide the best of our abilities the accuracy and updating of the information posted on the site ESHOP-BIO, which we reserve the right to correct at any time without notice, the content. However, we can not guarantee the accuracy, precision or completeness of the information made available on this site.
ESHOP-BIO would be held liable for breach of contract in case of force majeure, disruption or total or partial strike of postal services and means of transport and/or communication.
We remind all our customers that products on the site ESHOP-BIO products are shaped and well-being and can never be considered medicine in their composition, or in form and presentation.
ESHOP-BIO can not be held liable for any disadvantages arising out of any use contrary to advice given on the product and its packaging.
The products marketed by www.eshop bio.fr and www.eshop-bio.com comply with French regulations. For orders outside of mainland France, it is therefore for the buyer to check with the local authority of its country of import and any limitations of use of the products ordered.
ESHOP-BIO can not be held responsible for the purchase of a product considered to be non-compliant in a given country, while this product is in compliance with French regulations.
Pictures of products for the show are not binding and does not engage the responsibility of ESHOP-BIO for any errors or discrepancies.

Specific risks associated with computer networks

You declare to know and accept the characteristics of networks and telecommunications. In particular, ESHOP-BIO not be held liable in the following cases, without attempting an exhaustive list :
• Interruption of network delays or delays in the delivery of electronic messages or other data
• hardware or software failures
• malicious, data theft, computer viruses, inadequate safeguards and backup
• operator error or incorrect use of hardware and software
• Loss of data and/or transactions, business interruption or other pecuniary loss caused thereby
• problems with the content of websites, emails and all information transmitted by the network
• misuse or malicious data, text, images or information
• All cases of force majeure, an unpredictable or any other causes outside the control of the deliberate intention to ESHOP-BIO.
ESHOP-BIO does not exercise control, in any form whatsoever, about the nature or characteristics of any data transferred via its server center.
Therefore, ESHOP-BIO assumes no liability for services accessible via the Internet and especially for any damages, direct or indirect, whatever the cause, origin, nature or consequences, caused by the access of anyone to the site, or the inability to access, use of the site and/or reliance upon any information coming directly or indirectly from it.

Update of the terms and conditions

ESHOP-BIO reserves the right to modify or change at any time these terms. The new general conditions of sale will be made known to the customer online and will be applicable only to sales made after the change.

Governing Law

This contract is subject to French law. The default language of this contract is the French language. In case of dispute, the court shall have exclusive jurisdiction of Chambery.
In case of dispute, an amicable solution is sought. Our Customer Service is at your disposal for this purpose.